At Turner Volkswagen, our goal is to achieve the highest levels of customer service and satisfaction. We strive to accomplish this by treating customers and staff with courtesy, respect, and professionalism with regard to all our commitments.
We also adhere to our corporate core values, which include honesty, originality, friendliness, and integrity. We strive to be honest and approachable every day. If, for any reason, we have difficulty living up to the above principles, we’ll do everything we can to return to our original mission.
We’ve been serving the Okanagan since 1953, and our reputation has been built on trust. We are the largest new and used Volkswagen dealership in British Columbia. We value the continued trust of all our current and future customers in Kelowna, Penticton, Vernon, Merritt, Revelstoke, Golden, and the rest of British Columbia.
Relationships: We value relationships as a treasured commodity. If we focus and build relationships with our team members and guests, our business will grow and thrive.
“Cars are our business, but relationships are our priority.”
Integrity: The amount of integrity we conduct ourselves with is a direct reflection of who we are as individuals and as a business in this community. Our decisions will affect the core of our business success.
"Integrity above all else."
Create Connection: Go out of your way to make your first impression authentic, influential, and positive.
"Good first impressions only happen once."
Listen Completely: Don't just hear the words of the communication; listen for the feeling and emotions.
"Good customer service is 90% emotion."
Truth: Always seek and speak the truth.
"If you speak the truth, you never have to remember what you’ve said."
The Golden Rule: Treat our customers and fellow team members as we would wish to be treated.
"Spend some time in someone else's shoes."
Think Outside the Box: Look for solutions that are outside the standard ways of doing business.
"If the customer is happy, it must be right!"
Empowerment: Empowering team members to be their best so they can give their best.
"We trust our team members to make good choices."
Recognition: We will always commend a job well done through affirmation and public acknowledgement.
"We will celebrate our positive endeavours."
Family: "This is a family-owned business. Team members and customers are all family members."
Visit Turner Volkswagen today to discover our impressive collection of brand new Volkswagen vehicles as well as our service, parts, and financing departments.