Who We Are - About Us - Turner Volkswagen
 

 
 
 
 
 
 
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Turner Volkswagen

 

Our goal is to attain the highest levels of customer service and satisfaction. We strive to accomplish this by treating customers and staff with courtesy, respect and professionalism with regard to all our commitments.

We also adhere to our corporate "core values" honesty, originality, friendliness and integrity. Every day we strive to be honest and approachable. If for any reason we have difficulty living up to the above principles, our priority is to "fix the problem."

We have been serving the Okanagan since 1953 and our reputation is built on trust.  We are the largest new and used VW dealership in the interior of BC.  We value the continued trust of all our current and future customers, in Kelowna, Penticton, Vernon, Merritt, Revelstoke, Golden and the rest of the interior of British Columbia.

 

We will accomplish this Mission utilizing the following Core Values:
Relationships - We value relationships as a treasured commodity. If we focus and build relationships with our team members and our guests first, our business will grow and thrive.
"Cars are our business but relationships are our priority"

Integrity - The amount of integrity we conduct ourselves with is a direct reflection of who we are as individuals and as a business in this community. Our integral decisions will affect the core of our business success. "Integrity above all else"

Create Connection - Go out of your way to make your first impression an authentic, influential and positive imprint. "Good first impressions, only happen once"

Listen Completely - Don't just hear the words of the communication; listen for the feeling and emotions. "Good Customer Service is 90% emotion"

Truth - Always seek and speak the truth.
"If you speak the truth you never have to remember what you have said"

The Golden Rule - Treat our customers and our fellow team members as we wish to be treated. "Spend some time in someone else's shoes"

Think Outside of the Box - Look for solutions that are outside of the standard ways of doing business. "If the customer is happy, it must be right!!"

Empowerment - Empowering team members to be their best so they can give their best.
"We trust our team members to make good choices"

Recognition - We will always commend a job well done through affirmation and public acknowledgement. "We will celebrate our positive endeavours"

Family - "This is a family owned business, team members and customers are all family members"

 

Sincerely,

 

Ed Turner
President